Man and Van Earls Court Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Earls Court provides man and van, removal, transport and related services. By making a booking, paying a deposit or allowing our team to commence work, you agree to be bound by these Terms and Conditions.

These terms are intended to apply to consumer and business customers using our services for moves, collections, deliveries and light removals within the United Kingdom. If you have any questions about these terms, you should seek clarification before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the individual, company or organisation booking and paying for the services.

Services means any man and van, removal, transport, loading, unloading, packing, delivery, collection, storage assistance or related services provided by Man and Van Earls Court.

Goods means any items, property or belongings which we are required to handle, transport or otherwise deal with under the Services.

Agreement means the contract between the Customer and Man and Van Earls Court comprising these Terms and Conditions and the confirmed booking details.

2. Scope of Services

Man and Van Earls Court provides removal and transport services including but not limited to domestic moves, small office moves, furniture collection and delivery, and transport of boxed personal effects. The precise scope of Services for each booking will be described in the booking confirmation provided to the Customer.

Unless expressly agreed in writing, the Services do not include disconnection or reconnection of appliances, dismantling or reassembly of complex furniture or fixtures, plumbing, electrical work, or specialist lifting requiring cranes or similar equipment.

3. Booking Process

3.1 Bookings may be initiated by the Customer via enquiry or request for quotation. A booking is only confirmed when we have accepted the booking details, provided a price or rate, and received any required deposit or written acceptance from the Customer.

3.2 The Customer must provide accurate information when booking, including collection and delivery addresses, access details, parking restrictions, floor levels, the nature and approximate volume of Goods, any particularly heavy or fragile items, and any other relevant information that may affect the Services, time estimates or pricing.

3.3 Any quotation is based on the information provided by the Customer. If the actual work differs materially from the description given at the time of booking, we reserve the right to amend the price, apply additional charges or, if necessary, refuse to carry out part or all of the Services.

3.4 Arrival times are estimates only and are not guaranteed. We will use reasonable efforts to attend at the agreed time but cannot accept liability for delays caused by traffic, weather, road closures, accidents, vehicle breakdowns or other circumstances beyond our reasonable control.

4. Pricing and Payment Terms

4.1 Our Services may be charged on an hourly rate, fixed price or a combination of both, as agreed at the time of booking. Any minimum hire period will be specified in the quotation or booking confirmation.

4.2 Unless otherwise stated, quoted prices do not include congestion charges, tolls, parking charges, fines or penalties incurred as a result of inaccurate information supplied by the Customer or the Customer’s failure to arrange suitable parking.

4.3 Payment is due in accordance with the terms communicated at the time of booking. This may include full payment in advance, a deposit with the balance due on completion, or immediate payment upon completion of the Services. We reserve the right to withhold delivery of Goods until cleared payment has been received.

4.4 If payment is not made when due, we may charge interest on any overdue sums at the statutory rate and may suspend further services until all outstanding amounts are settled.

4.5 All prices are quoted in pounds sterling and may be subject to applicable taxes where required by law.

5. Customer Responsibilities

5.1 The Customer is responsible for:

Ensuring that adequate and lawful parking is available at collection and delivery locations, including arranging any necessary permits and authorisations.

Ensuring that access routes, stairways, lifts and corridors are clear and suitable for the removal of Goods, and informing us of any access issues in advance.

Packing Goods safely and securely, unless packing services have been expressly included in the booking.

Ensuring that all Goods to be moved are ready for transport at the agreed time and that no items are left behind by mistake.

5.2 The Customer or a designated representative must be present at the collection and delivery addresses to supervise the work, identify items to be moved, and sign any relevant documentation. If no representative is present, our assessment of the work carried out and time spent will be final.

5.3 The Customer must not ask our staff to undertake tasks that fall outside the agreed scope of the Services or which are unsafe, unlawful or beyond the capability of the equipment provided.

6. Cancellations and Amendments

6.1 The Customer may cancel or amend a booking by giving notice in advance. The following cancellation terms will generally apply unless otherwise specified at the time of booking:

More than 72 hours before the scheduled start time: no cancellation fee, and any deposit paid may be refundable or transferable at our discretion.

Between 24 and 72 hours before the scheduled start time: we may charge up to 50 percent of the estimated price or retain an equivalent portion of any deposit.

Less than 24 hours before the scheduled start time or failure to be available at the agreed time: we may charge up to 100 percent of the estimated price.

6.2 If the Customer wishes to change the date, time, addresses, vehicle or staffing requirements after confirmation, we will try to accommodate the request but cannot guarantee availability. Changes may result in revised pricing and additional charges.

6.3 We reserve the right to cancel or suspend the Services if:

The Customer fails to provide accurate information or necessary instructions.

The premises or conditions are unsafe for our staff or vehicle.

Adverse weather, access issues or other factors make it impractical or unsafe to perform the Services.

Payment terms are not complied with.

In such cases, we will endeavour to offer an alternative time or solution, but we are not liable for any resulting losses, and cancellation fees may apply where the Customer is at fault.

7. Goods Not Accepted for Removal

7.1 Unless otherwise agreed in writing, we will not carry or handle the following types of items:

Explosives, flammable or hazardous substances, gas cylinders, weapons, ammunition or any items prohibited by law.

Perishable goods requiring controlled conditions, live plants or animals.

Valuable items such as cash, jewellery, watches, precious metals, stones or irreplaceable documents including passports, bonds or personal files of special value.

Waste, rubble, clinical waste, chemicals or any items classified as controlled or hazardous waste.

7.2 If such items are included without our knowledge, we may remove or dispose of them at the Customer’s risk and expense, and we shall have no liability for any loss, damage or delay arising from their presence.

8. Waste and Disposal Regulations

8.1 Man and Van Earls Court operates in accordance with applicable UK waste and environmental regulations. We are not a general rubbish collection service and will not remove household or commercial waste unless this has been expressly agreed as part of the booking and compliant disposal routes have been arranged.

8.2 Where we agree to remove unwanted items, the Customer confirms that they have the right to dispose of these items and that they do not fall into categories of hazardous or prohibited waste. Any disposal charges quoted are based on information supplied by the Customer and may be adjusted if the actual waste type or volume differs.

8.3 The Customer must not request or permit our staff to dispose of items illegally or in a way that breaches local authority or national regulations. We reserve the right to refuse removal or disposal of any items where we have concerns about legality, safety or environmental compliance.

9. Liability and Limitations

9.1 We will take reasonable care in handling, loading, transporting and unloading Goods. However, our liability is limited as set out in this clause and may be further limited by any specific insurance arrangements notified to the Customer.

9.2 We are not liable for loss or damage arising from:

Inadequate or improper packing by the Customer when packing services are not included.

The inherent nature or condition of the Goods, including wear and tear, defects, or deterioration.

Disassembly or reassembly of furniture or equipment carried out at the Customer’s request where this is not part of our standard service.

Acts or omissions of the Customer or any third party.

Delays or failure caused by circumstances beyond our reasonable control, including traffic, accidents, weather or road closures.

9.3 For loss of or damage to Goods caused by our negligence, our liability shall not exceed a reasonable repair or replacement cost subject to an overall monetary limit per job, which may be communicated at the time of booking. The Customer is strongly advised to arrange adequate insurance cover for high-value items or for the entirety of the Goods being moved.

9.4 We are not liable for indirect or consequential losses, including loss of profit, loss of income, loss of use, loss of opportunity or any similar losses arising out of or in connection with the Services.

9.5 Any claim for loss or damage must be notified to us in writing as soon as reasonably possible, and in any event no later than seven days after completion of the Services. The Customer must allow us a reasonable opportunity to inspect any alleged damage.

10. Customer Indemnity

The Customer shall indemnify Man and Van Earls Court against all claims, costs, damages and expenses arising from:

Any breach by the Customer of these Terms and Conditions.

Damage to premises or property caused by the Customer’s failure to protect or prepare premises adequately for removal work.

The presence of hazardous, illegal or prohibited items among the Goods.

11. Insurance

Man and Van Earls Court maintains appropriate insurance cover in respect of its legal liabilities. This cover does not replace or extend the Customer’s own insurance. The Customer remains responsible for arranging comprehensive insurance for their Goods if required, particularly for valuable or fragile items.

12. Complaints

If the Customer is dissatisfied with any aspect of the Services, they should raise the issue as soon as possible, preferably on the day of the move, so that we can attempt to resolve it promptly. Any formal complaint should be submitted in writing with full details of the issue, dates, addresses and any supporting evidence.

13. Personal Data

We will collect and use personal information about the Customer in order to process bookings, provide the Services and administer payments. We will take reasonable steps to keep such data secure and to comply with applicable data protection laws. Personal information will not be shared with third parties except where necessary for the performance of the Services, for legal compliance or as permitted by law.

14. Force Majeure

We shall not be in breach of this Agreement nor liable for any delay in performing, or failure to perform, any of our obligations under it if such delay or failure results from events, circumstances or causes beyond our reasonable control. In such circumstances, we may suspend the Services or offer to rearrange them for another time.

15. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.

16. Entire Agreement

These Terms and Conditions, together with the booking confirmation and any written variations agreed between the parties, constitute the entire agreement between the Customer and Man and Van Earls Court in relation to the Services. No verbal statements or representations shall have contractual effect unless confirmed in writing.

17. Governing Law and Jurisdiction

This Agreement and any dispute or claim arising out of or in connection with it, including non-contractual disputes or claims, shall be governed by and construed in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.

By proceeding with a booking or using our Services, the Customer confirms that they have read, understood and agree to these Terms and Conditions.



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You’ll get the best price quotes only at our Man and Van Earls Court Company!

If affordable rates and quality is what you’re after, book with us and we’ll show you what quality really means. We offer our customers some of the best price quotes for man and van solutions, because we certainly don’t want to clear out your pockets before you’ve even moved into your new place in SW10. It’s because of this unbeatable combination, low prices and top notch quality, that we’ve enjoyed a great amount of success in this competitive industry. If you want a free, no obligation quote for your removal job, contact Man and Van Earls Court today and have a chat with our advisors.

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Earls Court Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 73 Eardley Cres
Postal code: SW5 9JT
City: London
Country: United Kingdom

Latitude: 51.4898730 Longitude: -0.1954260
E-mail:
[email protected]

Web:
Description: Everybody in Earls Court, SW5 knows who is the best man and van services provider around the area. We are number one! Contact us today!
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